Managed IT (or MSP — Managed Service Provider) refers to outsourcing all or part of a company’s information system. The provider — in this case UNTHUB — handles monitoring, maintenance, security, user support, and the evolution of the IT environment under a contract defining service levels (SLAs). Unlike a one-off provider called in only when something breaks, a managed service provider runs your IT continuously, proactively, and contractually.

Outsourcing your IT gives you access to complete expertise without hiring a full-time in-house IT team. An SME can’t realistically maintain in-house skills across every technology it depends on — cloud, cybersecurity, network, backups, Microsoft 365. Outsourcing to UNTHUB means benefiting from a multidisciplinary team, permanent monitoring, and IT that evolves with your business. The cost of an unanticipated incident usually exceeds the cost of a year of managed IT.

Cost depends on the scope covered, the number of users and devices, the service levels chosen, and the complexity of your infrastructure. At UNTHUB, every contract is sized individually after a free assessment of your IT. The monthly fee is fixed, transparent, and free of unpleasant surprises. In practice, the cost of managed IT is well below the total cost of an in-house IT technician, while offering much broader expertise coverage.

Yes — often more so than a large enterprise, since an SME has fewer internal resources to handle incidents and evolve its IT. Ransomware that cripples a large organization for 4 hours can shut down an SME for several days, or even threaten its survival. UNTHUB’s proactive monitoring, tested backups, and documented procedures significantly reduce this risk. Managed IT isn’t reserved for large companies — it’s designed for organizations that can’t afford downtime.

IT maintenance is one component of managed IT — it refers to preventive and corrective work on equipment. Managed IT is broader: it includes permanent monitoring, user support, backup management, security, documentation, license management, and continuous improvement. Maintenance responds to incidents; managed IT anticipates them.

Both terms describe the same thing. MSP (Managed Service Provider) is the industry term; « infogérance » is the French equivalent. An MSP — like UNTHUB — commits contractually to measurable service levels (SLAs) and typically bills a flat monthly fee. That’s what sets it apart from a traditional provider who’s called in on demand, with no commitment on response times or visibility into your IT.

Yes, Microsoft 365 is at the core of our expertise. UNTHUB manages your entire tenant: account creation and management, license assignment, configuration of Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Defender. We also handle Entra ID (formerly Azure AD) integration, Intune deployment for asset management, and complete backup of your M365 tenant via Veeam. If you’re considering a migration to Microsoft 365 from Google Workspace or an on-premise Exchange server, we support the whole project, from planning to final cutover. See our dedicated Microsoft 365 page.

Yes, and it’s one of the pillars of our managed IT service. UNTHUB designs and manages your complete backup strategy following the 3-2-1-1-0 rule: 3 copies on 2 different types of media, including 1 offsite copy, 1 immutable copy (un-erasable, ransomware-proof), and 0 errors after automatic verification. We cover your physical servers, virtual machines, databases, NAS, workstations, and your entire Microsoft 365 tenant.

Yes, and it’s non-negotiable. A backup that’s never been tested is just an assumption — you won’t know if it works until the moment you actually need it, which is during an incident. UNTHUB runs regular restore tests — at minimum quarterly for critical data — and provides you with a documented report showing actual restore times. This validates that your RTO (recovery time objective) is realistic and catches potential issues before an emergency.

An SLA (Service Level Agreement) is a contract defining UNTHUB’s service quality commitments: maximum response times based on incident severity, system availability, restore times, and so on. In practice: critical incident (system down) — response within 1h; major incident — within 4 business hours; minor incident — within 8 business hours. These times are measured, reported monthly, and can be adjusted based on your service level.

Our anti-ransomware protection relies on several complementary layers, aligned with ANSSI’s recommendations (the French cybersecurity agency): immutable backups (S3 Object Lock) that even an attacker with admin rights can’t encrypt; network segmentation (VLAN) limiting spread; EDR (Endpoint Detection and Response) deployed on all devices; update management eliminating known vulnerabilities; email filtering with attachment analysis; and proactive monitoring of abnormal behavior. In the event of a confirmed attack, our incident response procedure isolates, analyzes, and restores within defined timeframes.

Yes. Cybersecurity is built natively into our managed IT offering — it’s not an add-on. We handle security update management, EDR deployment and administration, firewall and network filtering configuration, access rights and MFA management, monitoring of Microsoft Defender security alerts, and analysis of intrusion attempts. For advanced needs (security audit, NIS2 compliance, penetration testing), we offer dedicated additional services.

Yes. Most incidents are resolved remotely through our remote support tools — quickly, with no travel required. For physical interventions — hardware replacement, network cabling, workstation deployment, server work — UNTHUB operates on-site across the Alpes-Maritimes (Nice, Cannes, Antibes, Sophia Antipolis, Grasse, Menton), within the timeframes defined by your SLA.

Absolutely. UNTHUB very often works in co-management with an IT director, IT manager, or in-house technician. We take on topics that go beyond internal skills (advanced cybersecurity, cloud, immutable backups) or repetitive operational tasks (tier-1 helpdesk, monitoring, reporting). This frees up your internal resource for higher-value projects.

UNTHUB manages the transition in a structured way, with no service interruption: audit of the existing setup, recovery of available documentation, knowledge transfer with your outgoing provider, then gradual rollout of our monitoring and management tools. We coordinate with your current provider to guarantee full continuity. The transition usually takes 2 to 4 weeks depending on the complexity of the environment.

Our standard response times: critical incidents (system inaccessible, production stopped) — handled within 1h; major incidents (significant service degradation) — within 4 business hours; minor incidents (inconvenience without blocking) — within 8 business hours. These times are defined in your contract and measured monthly. Outside business hours, our monitoring and on-call system guarantees a fast response for critical incidents.

Our main on-site coverage area is the Alpes-Maritimes (Nice, Cannes, Sophia Antipolis, Antibes, Grasse, Menton). Since most of our work is done remotely, we can support businesses with sites elsewhere in France or internationally for monitoring, support, and administration. On-site work outside our main coverage area is handled under a specific agreement.

The process is simple. Fill out our contact form or call us at +33 7 65 78 55 55. We start with a 30-minute conversation to understand your environment, followed by a free assessment of your infrastructure. You then receive a detailed proposal within 48 hours — precise scope, service levels, fixed monthly pricing. No commitment before your decision.